Privacy Policy

1. Who we are

This website, restartit.ae, is operated by Restart IT Solutions LLC, a company registered in Dubai, United Arab Emirates (Trade Licence No. 1623798, Registration No. 2860442), with its office at Port Saeed, N G I Building-40, Dubai, UAE.

Restart IT Solutions LLC is responsible for the personal data described in this policy. In this policy, “we”, “us” and “our” refer to Restart IT Solutions LLC.

This policy covers this website and the enquiries you send us through it. It does not cover the FINO platform at fino.me or the software we build for clients. Those are governed by their own terms and agreements.

2. Information we collect

Information you send us

This website has no contact form. If you email us, call us or message us on WhatsApp, we receive the information you choose to share. This usually includes your name, company, job title, email address, phone number and the content of your message.

Technical information

Like any website, our hosting server automatically records basic technical information when the site is visited. This includes your IP address, browser type, device and operating system, the pages requested, the referring page and the date and time of the visit. These logs are used to keep the website running and secure.

What we do not collect

• We do not use cookies, analytics, advertising or tracking tools on this website.
• Fonts and images are served from our own server, so visiting the site does not send data to third-party content providers.
• We do not ask for sensitive personal data. Please do not send it to us through our general contact channels.

3. How we use your information

• To reply to your enquiry and to arrange calls or meetings you request.
• To prepare proposals and to manage a business relationship with you or your company.
• To operate, maintain and protect this website, including detecting misuse and security incidents.
• To meet our legal, accounting and regulatory obligations.

We do not sell your personal data. We do not use it for automated decision-making or profiling.

4. Legal basis

We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws. Where the EU or UK General Data Protection Regulation applies to you, we rely on the following legal bases:

• Steps before a contract, when you ask us about our services or request a proposal.
• Legitimate interests, in answering business enquiries, running our company and keeping our website secure.
• Legal obligation, where the law requires us to keep or disclose certain records.
• Consent, where we ask for it. You can withdraw consent at any time.

5. Who we share it with

We share personal data only when it is needed for the purposes above:

• Service providers who host our website and provide our email and IT systems. They act on our instructions and must protect the data.
• Professional advisers, such as lawyers, accountants and auditors, under a duty of confidentiality.
• Authorities, when required by law or to protect our rights.

6. Third-party services

Some links on this website take you to services operated by other companies: WhatsApp (when you choose to chat with us), Google Maps (when you open our address) and the FINO website. When you use them, their own privacy policies apply. We encourage you to read them.

7. International transfers

Our service providers may process data outside the United Arab Emirates. When personal data is transferred abroad, we take steps to ensure it receives an adequate level of protection, as required by applicable law.

8. How long we keep it

We keep enquiry correspondence for as long as needed to respond to you and to manage any business relationship that follows, and afterwards only as long as required by law or to resolve disputes. Server logs are kept for a limited period for security purposes and then deleted.

9. Security

Restart IT Solutions LLC is certified to ISO/IEC 27001 for information security management. We use technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is fully secure, but we work to protect the information you share with us.

10. Your rights

Depending on the law that applies to you, you may have the right to:

• ask for access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data;
• ask us to restrict or stop processing, or object to it;
• receive your data in a portable format;
• withdraw consent where processing is based on consent.

To exercise these rights, email info@restartit.ae. We may need to verify your identity before responding. You also have the right to lodge a complaint with the competent data protection authority, such as the UAE Data Office or, if you are in the EU, the supervisory authority in your country.

11. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy when our website or services change. The current version is always published on this page, with the date of the last update at the top.

13. Contact us

For any question about this policy or your personal data, contact us: